Axiom Board Group Terms and Conditions

Axiom provides productized services ("Services") as selected by you at the time of purchase or onboarding, which may include: Website AI Chatbots, Social Media AI Chatbots, Voice AI Agents, Review and Reputation AI Chatbots, and Axiom Sites (website design, hosting, and maintenance subscription). AI bot Services are limited to automated conversational, routing, scheduling, notification, and information-delivery functionality as described at the time of purchase. Only the Services purchased are provided. No additional services are included.

Axiom Sites

Axiom Sites is a website design, development, hosting, and maintenance subscription service. Services include initial website build, hosting, ongoing updates, and technical maintenance for a flat monthly fee. The following terms apply specifically to Axiom Sites subscribers in addition to all other applicable terms.

Scope of Work: The website built for you is based on information, content, images, and branding materials you provide. You are responsible for providing accurate and complete content. Axiom is not responsible for errors resulting from incomplete or inaccurate information you supply.

Intellectual Property: Upon full cancellation and provided your account is in good standing, you retain ownership of your domain name and the written content you provided. Axiom retains ownership of all design templates, code, system frameworks, and proprietary build methodologies used to construct your site. You are not entitled to the source files, codebase, or transferable site files upon cancellation unless separately agreed to in writing.

Hosting: Hosting is included in your monthly subscription. If you cancel, your site will be taken offline. Axiom is not liable for any business loss resulting from site downtime, whether scheduled or unscheduled.

Cancellation and Offboarding: You may cancel at any time with no penalty. Upon cancellation, your site will remain active through the end of your current billing period and then be taken offline. No partial month refunds are issued.

Content Updates: Ongoing update requests are included in your subscription. Axiom will make reasonable efforts to complete update requests in a timely manner but does not guarantee specific turnaround times unless separately agreed upon.

Third-Party Services: Your site may rely on third-party tools or platforms including hosting infrastructure, analytics, and forms. Axiom is not liable for outages, changes, or discontinuation of third-party services.

You acknowledge and agree that:

• AI systems generate probabilistic outputs
• Outputs may be inaccurate, incomplete, biased, outdated, or unsuitable
• AI responses are not authoritative
• Human review is required before acting on any AI output

Axiom makes no guarantees regarding accuracy, completeness, legality, or fitness for any purpose.

AI outputs are assistive only and must not be relied upon as definitive information. You are solely responsible for all decisions, actions, and outcomes resulting from use of the Services.

You may not use the Services for:

• Unlawful, deceptive, misleading, or fraudulent activities
• Impersonation, misrepresentation, or false attribution
• Spam, harassment, or abusive communications
• Safety-critical, regulated, or high-risk activities without written authorization
• Circumventing safeguards, usage limits, or security controls

Axiom may suspend or terminate Services immediately for violations.

Axiom configures and deploys the Services on your behalf based on information, content, and instructions you provide. You are solely responsible for:

• Providing accurate, complete, and lawful information, content, scripts, prompts, and business rules used to configure the Services
• Reviewing and approving bot behavior, responses, and workflows before and after deployment
• Ongoing monitoring of bot interactions and outputs once live
• How the Services are used, interpreted, and relied upon by you, your customers, or third parties
• Compliance with all applicable laws, regulations, and industry requirements related to your use of the Services

You represent and warrant that all content, data, and materials you provide:

• Are lawful and accurate to the best of your knowledge
• Are owned or properly licensed by you
• Do not infringe, violate, or misappropriate any third-party rights

Axiom is not responsible for how outputs are used or relied upon after deployment.

All rights, title, and interest in the Services, including software, prompts, models, workflows, system designs, methodologies, and know-how, remain with Axiom. You are granted a limited, non-exclusive, non-transferable, internal-use license to use the Services during your active subscription term. You may not:

• Resell or sublicense the Services
• Reverse engineer or copy system logic
• Create derivative systems based on the Services

Fees are as presented at checkout, invoice, or onboarding. Subscriptions renew automatically unless canceled. Fees are non-refundable unless expressly stated. Axiom may suspend Services for non-payment without liability.

You are the Data Controller. Axiom acts as the Data Processor. Axiom will:

• Process data solely to provide the Services
• Maintain commercially reasonable administrative, technical, and organizational safeguards
• Use subprocessors as necessary to deliver the Services
• Notify you of data breaches within a reasonable timeframe

Data is retained only as necessary to provide the Services.

You agree to indemnify and hold harmless Axiom from any claims, damages, losses, or liabilities arising from:

• Content or data you provide
• Your use or deployment of the Services
• Reliance on AI-generated outputs

Except to the extent caused by Axiom's gross negligence or willful misconduct.

To the maximum extent permitted by law:

• Axiom's total liability will not exceed the fees you paid to Axiom in the six (6) months preceding the event giving rise to the claim
• Axiom will not be liable for indirect, incidental, consequential, special, or punitive damages

You may stop using the Services at any time. Axiom may suspend or terminate Services immediately for:

• Non-payment
• Policy violations
• Misuse of the Services

Upon termination:

• Access to the Services may be disabled immediately
• No refunds are owed

Governed by the laws of the State of Iowa. These Terms constitute the entire agreement regarding the Services. Acceptance may occur by electronic signature, affirmative agreement, or use of the Services, each of which constitutes binding acceptance. Any amendments must be in writing. If any provision is unenforceable, the remainder remains in effect.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify. There is no judge or jury in arbitration and court review of an arbitration award is limited. However, an arbitrator can award the same damages and relief as a court. You and Axiom both agree to waive the right to a trial by jury and the right to participate in a class action lawsuit or class-wide arbitration. Arbitration shall be conducted in the State of Iowa under the rules of the American Arbitration Association.

Axiom shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond Axiom's reasonable control, including but not limited to acts of God, natural disasters, pandemic, power outages, internet or platform disruptions, third-party service failures, or government actions.

Axiom reserves the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the Services after any such changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

All Services are provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Axiom does not warrant that the Services will be uninterrupted, error-free, or completely secure.

Axiom makes no guarantee, representation, or warranty that use of any Service, including Axiom Sites, will result in any specific business outcome, including but not limited to increased website traffic, leads, sales, revenue, or customer growth. Results will vary and are dependent on factors outside of Axiom's control.

These Terms and Conditions may be accepted electronically. Execution via electronic signature, including through platforms such as DocuSign, constitutes valid and binding acceptance.

By opting in to receive SMS communications from us, you agree to the following terms and conditions.

You must be 18 years or older to use this service.

Types of Messages: By subscribing to our SMS service, you can expect to receive messages related to your interactions with our business. These may include appointment reminders, service updates, account notifications, and other relevant business-related communications.

Opt-Out Instructions: You can cancel the SMS service at any time. Just text "STOP" to us, and we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time, and we will resume sending SMS messages to you.

Customer Support: If you are experiencing issues with the messaging program, you can get help directly at support@axiomboardgroup.com

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Message and Data Rates: As always, message and data rates may apply for any messages sent from you to us and from us to you. If you have any questions about your text plan or data plan, please contact your wireless provider.

Privacy Policy: If you have questions regarding how your information is handled, please review our privacy policy.

Copyright 2026 Axiom Board Group.